These terms and conditions cover use of relidy.com web site ("our Site"). By accessing any page of our Site, you understand and agree to be bound by these terms and conditions.
Refund and Change Order Policies
All Sales Are Final. There are no refunds. Orders may only be changed prior to commencement of any work, service, or assignment. Credit will be issued towards other products or services of equal or lessor value. A $75.00 fee per item will be assessed for any changes after the order has been placed. Relidy Marketing LLC reserves the right to cancel any order that it deems not to meet all policies and guidelines.
Once you submit your order the order will be processed within 2-5 business days. Once a proof is created of any design, that product or service may not be changed and no credit of any kind will be issued towards any other product or service under any circumstance. For orders containing merchandise (ie. Shirts, hats, other), changes must be made prior to the following business day starting at 8:00 am CDT. If order is placed after hours, changes must be made before 12:00 pm CDT.
We have a 15 day 100% warranty guarantee on all printed material in regards to damages incurred during the printing process and / or during the shipment. Original orders must first be returned to us within the 15 day warranty period. Damaged orders will then be reprinted and shipped back to you. Please allow 3-6 weeks to receive new order.
The same 15 day warranty guarantee also applies to wearable merchandise purchased from Relidy Marketing LLC. If your order contains shirts, hats, or any other merchandise to be embroidered or printed that appear to be damaged or incorrect, you must ship the order back to us and allow 3-6 weeks for reprint and shipment.
If you have warranty claims or damages, please e-mail us. Simply type in the subject line "Damaged". In the body of the e-mail type "Damaged", name on the account, and order number. If a shipment or part of a shipment is missing, then the same applies. PLEASE DO NOT CALL IN DAMAGES. Please allow time to process and look at your statement before contacting us with further questions.
Shipping rates depend upon location, quantities, and optional expediting services. Please note that the rates may vary and may be changed at anytime without prior notice to the customer.
Relidy Marketing LLC respects the intellectual property of others, and we ask our customers to do the same.
By using our site and completing your user profile, you are representing that you have full rights to the use of product images and other materials of any and all companies that you have listed. In addition, any images and materials that you may provide to Relidy require a representation of full rights without infringing the intellectual property rights of third parties.
You also recognize that subject matter does not have to bear a copyright notice in order to be protected by copyright law, so absence of such notice does not necessarily assure a right to reproduce. You further warrant that no copyright notice has been removed from any material supplied by you for use in preparing your content for reproduction.
You agree to indemnify and hold Relidy Marketing LLC and our subsidiaries, affiliates, officers, agents, business partners or employees harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of content you submit, or transmit through our site.
Relidy Marketing LLC and its subcontractors retains the right to display, present, and use as promotional materials any items design by Relidy Marketing LLC or any subcontractor or Relidy Marketing LLC. Included but not limited are any and all printed materials, websites, vehicle wraps, sales books, ads, etc... These items may be used at tradeshows, group presentations, online portfolios, magazine articles, or any other venue used by Relidy Marketing LLC or its subcontractors for promotional and advertising purposes. Any request not to use any Relidy Marketing LLC designed materials for promotional purposes must be submitted to Relidy Marketing LLC in writing on company letterhead.
Style Change Policy
For all Style based products, the Style maybe changed before design work is started without incurring any fee. Once the design has been started, there will be a 10% Style Change Fee with a minimum charge of $190.
Project Archival Policy
After six month of inactivity, projects that are not finalized are automatically archived. To reactivate an archived project, there is a minimum 10% reactivation fee (minimum of $150 fee). This fee is calculated from the price of each individual product or service. After a period of one year of inactivity, a project will be permanently deleted and the project considered final and closed. To restart a permanently deleted project, the reactivation fee is charged in addition to any price difference between the cost of the original purchase the current published price. In additional other fees maybe added depending if the process has changed or the product or service has been replaced with a new one. After a year of inactivity and after the project has been permanently closed, a credit will be added to your account for use towards any future purchase. The amounted credited will be the original purchase amount minus any work and effort that has been applied towards your project. This includes design time as well as administrative time to setup you account, follow ups, and other communications.
Projects with Term Contracts
Certain services and plans include term contracts which are setup for a predetermined and agreed upon term. In the event that a client desires to cancel a term contract before the term is completed, the early cancellation will require a 25% payment of the total remaining months. Cancellations must be received in writing no later than the 20th of each month and will cancel the service or plan starting the following month. All payments will automatically charge the credit card on file on the 1st or 15th of each month. After the initial term contract period is completed the services or plans will automatically renew on a month by month basis and may be canceled at any time without any penalty on or before the 20th of each month with a written notice.
No information we collect for order processing or from inquiries is shared with any other company or website. Your information is only used to contact you when necessary, or to provide news, special offers or invitations to participate in customer surveys or testimonials. You may opt-out of receiving non-order related communications on our Unsubscribe page.
Credit Card information is only used to bill you for products and services ordered. The Relidy.com website does not store your credit card at any time. Authorize.net, the credit card processor, does store your credit card details which uses the most current card for all recurring fees such as website hosting, email marketing, email hosting, SEO, and other subscription services. The system automatically will process charges on due dates as per the plan purchased. Our secure shopping cart uses the latest secure server technology. Your order is submitted and retrieved with a secure connection to our server and remains secure at all times.